30-Day Satisfaction Guarantee

All Febron products, including hair fibers, brushes, shampoo, and conditioner, follow the same return policy. If you are not satisfied, contact us within 30 days of delivery and we will assist you with a refund or return.

Eligibility for Refunds

• Refund requests must be submitted within 30 days of delivery.
• The guarantee applies to first-time purchases of each product.
• One opened unit per product may qualify for a refund.
• Additional units must be unopened and returned if a refund is requested.

Products Covered

All Febron products, including hair fibers, brushes, shampoo, and conditioner, are covered by the same 30-day risk-free guarantee.

Free Sample Exception

Free sample trials are not eligible for refunds because customers only pay the shipping cost. Shipping charges are non-refundable.

Color Match Assistance

If your selected shade is not the right match, please contact our support team and we will help you find the best option.

Canada Exchanges

For Canada orders, Febron may offer an exchange within 30 days of delivery, especially if you need help choosing a better shade.

To request an exchange, please contact our support team first so we can provide the correct exchange instructions. Do not send products back without contacting us first.

Customers are responsible for all shipping costs related to Canada exchanges. This includes the cost to ship the original product back to Febron and the cost to ship the replacement product from Febron to Canada.

Original shipping charges are non-refundable. Any customs duties, taxes, import fees, or carrier fees charged by Canada or the shipping carrier are the customer’s responsibility.

Products sent back for exchange must be approved by our support team. Febron reserves the right to limit or deny exchanges in cases of excessive requests, abuse, or suspected fraudulent activity.

Returns

If a return is required, our support team will provide return instructions. Customers are responsible for return shipping costs unless otherwise stated. Original shipping charges are non-refundable.

Abuse Protection

To maintain a fair policy for all customers, Febron reserves the right to limit or deny refunds in cases of excessive refund requests, abuse of the guarantee, or suspected fraudulent activity.

Refund Processing

Once approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you need help with a return or refund request, please contact our support team through the contact page on our website.